Hillstone Networks, a leading provider of network security solutions, has opened the Technical Assistance Center LATAM (TAC LATAM), to better serve the rapidly growing local Spanish speaking customers and business partners. Based out of Ecuador, TAC LATAM will be available to deliver 7×24 support, 365 days a year. This TAC is an addition to the three existing centers in North America, APAC, and EU, which are all available to the LATAM region, as well.
Details of the TAC LATAM are as follows: Level I and II cases will be handled in this TAC (all countries in LATAM, including Mexico and Brazil). These two levels cover cases that address the initial deployment of the solutions, proof of concept, as well as security configurations in conjunction with the business partner and / or customer. It also covers configurations for high availability, VPNs, recommendations for best practices for optimal performance of the equipment. The TAC delivers support for the entire portfolio of Hillstone solutions (NGFW, sBDS, IPS, etc).
The TAC LATAM will be the first line of support for Hillstone LATAM customers. It is driven by Hillstone’s global network of technical support experts in the United States, equipped and trained to handle the most complex cases. The presence of the center in the region represents an added value to the services that Hillstone provides to customers in LATAM.
“This year has been especially favorable for the growth of our business in the LATAM region. From projects that we are working hand in hand with clients and prospects, all things points to an auspicious 2019. This is why we are paying special attention in the region. As for the language, the Hispanic cultural proximity was one of the factors that made us decide to get much closer to our customers through the TAC LATAM and provide the necessary technical support to efficiently and effectively serve our customers”, commented Eduardo Bello, Hillstone Sales Director for Latin America.
Learn more on our technical support page: https://www.hillstonenet.com/services/technical-support/
About Hillstone Networks
Founded in 2006, Hillstone Networks delivers innovative, proven and effective network security solutions to 15,000+ customers worldwide. These include Fortune 500 enterprises, financial and educational institutions, government and service providers. Hillstone has been recognized by Gartner five years in a row in its Magic Quadrant for Enterprise Network Firewalls.