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Fast, Flexible and Reliable
— It Couldn’t be Easier

Hillstone Network Security Subscription Services

A Critical Component of Your Network Security Protection

The proliferation of network applications brings new challenges to enterprise network security. As the boundaries between the various network threats become blurred, single and traditional security systems can no longer handle the increasingly advanced network threats. Hillstone Networks provides a robust and dynamic security protection system based on the next generation firewall products and Hillstone Subscription Security Services.

With Hillstone Subscription Security Services, Hillstone responds promptly to new virus and network attack threats, and provides real-time update of URL classification database and application identification database. Hillstone Subscription Security Services is a critical tool providing security protection for your network and systems.

Hillstone delivers to our customers a role-based application security firewall with bandwidth management, IPS, Antivirus, network access behavior management and security policy management. The Hillstone Subscription Security Services enables the customer to purchase a real-time, automatic and online upgrade license as needed to protect your network security. The updated threat databases will contain the software updates of Antivirus and IPS signatures, App identification signatures and URL’s to ensure network protection against the advanced threats.

Hillstone Networks has the most extensive, timely, and accurate library of URL categories; effectively protecting customers from malicious URL infiltration. The Hillstone Networks URL filtering feature utilizes a combination of local signature and cloud intelligence recognition system. The URL library categorization is based on a set of criteria, including cultural background, ethics, laws and regulations, as well as online habits. Currently, the Hillstone StoneOS predefined URL library includes 64 categories, containing as many as 140 Million URLs, with the daily update. This library helps network administrators easily control web access. To provide full support for our customers, Hillstone has an extensive R&D team that delivers seamless online upgrade services, as well as the most timely and relevant URL categories. Furthermore, Hillstone and its global partners have deployed more than 15 data centers around the world to provide the most up-to-date services and support.

Knowledge Base

Self-serve online library of product documentation

Support Tickets

Create and manage support tickets

Support Phone

Phone: +1-800-889-9860

On-Site Network Security Support

Whether you purchase a Hillstone firewall product from us or from one of our authorized resellers, you can receive dependable, high-quality support on site. You may purchase on-site support services when you buy your product or later. Choose the response time that best suits your needs, and get on-site support in as little as two hours or less. If you obtain your product through one of our partners, that partner delivers the first level of support, while the Hillstone technical team provides the second level. Service coverage duration is 365 days for products under warranty or with a valid license.

Support Provided through Hillstone’s Professional Services Group

Hillstone professional services include a wide range of on-site support services to help ensure your team’s success. We’re here to assist you with network security system planning and design, installation, configuration, problem resolution, network health check, performance tuning, and optimization.

For the 4th year in a row, Hillstone Networks has been recognized in Gartner Peer Insights Customers’ Choice for Network Firewalls.

The Customers’ Choice is a rating of vendors in a given market — for Hillstone, it’s Network Firewalls — that take into account both the number of reviews and the overall user rating. Based on feedback and ratings from our end users who have purchased, implemented and are happily using our products and services, Hillstone’s overall rating came to 4.9.