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The Hillstone Support Team
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Hillstone Networks Technical Support

Getting Hillstone Technical Support

Remote Technical Support

If your question is regarding contracts, licensing, product registration, support account management and any other post-sales issues, you may contact us through any of the following ways. Otherwise, please contact or submit a contact request here.

Support Tickets

Create and manage support tickets


Support Phone

+1-800-889-9860 (English, Monday to Sunday)

+52 55 4440 3882 (English & Spanish, 9:00-18:00 GMT-6, Monday to Friday)

+852-55128899 (English & Chinese, 9:00-17:00 GMT+8, Monday to Friday, Only for Hong Kong Customers)


Knowledge Base

Self-serve online library of product documentation

On-Site Technical Support

Whether you purchase a Hillstone firewall product from us or from one of our authorized resellers, you can receive dependable, high-quality support on site. You may purchase on-site support services when you buy your product or later. Choose the response time that best suits your needs, and get on-site support in as little as two hours or less. If you obtain your product through one of our partners, that partner delivers the first level of technical support, while the Hillstone technical team provides the second level. Service coverage duration is 365 days for products under warranty or with a valid license.

Support Provided through Hillstone’s Professional Services Group

Hillstone professional services include a wide range of on-site support services to help ensure your team’s success. We’re here to assist you with network security system planning and design, installation, configuration, problem resolution, network health check, performance tuning, and optimization.

Hillstone Networks Once Again Recognized as a Visionary in the 2022 Gartner Magic Quadrant for Network Firewalls

For the 4th year in a row, Hillstone Networks has been recognized in Gartner Peer Insights Customers’ Choice for Network Firewalls.

The Customers’ Choice is a rating of vendors in a given market — for Hillstone, it’s Network Firewalls — that take into account both the number of reviews and the overall user rating. Based on feedback and ratings from our end users who have purchased, implemented and are happily using our products and services, Hillstone’s overall rating came to 4.9.