China Network Television (CNTV) is a national web-based TV broadcaster in China. With a network of over 45 channels broadcasting various programs, it is accessible to more than one billion viewers across China. CNTV programs include news, documentaries, entertainment as well as dramas. Operationally, CNTV engages in online broadcasting and video program production, media system research and development, live broadcasts of the nation’s major events, as well as services such as running public opinion monitoring systems. The IT team at CNTV must ensure that services are always up and running and that the billion viewers are satisfied with the service levels provided.